Give feedback
Your feedback helps us understand what’s working well and what could be improved. Whether you want to share positive feedback, raise a concern or make a complaint, we’d like to hear from you.
We will treat your feedback with care and respect.
What you can tell us about
We want to hear about your experience with Greater Manchester Rape Crisis.
Feedback helps us understand people’s experiences, learn from what is working, and improve where things are difficult, unclear or delayed.
You can tell us about:
About your feedback
You can give feedback anonymously
You do not have to tell us who you are. To help us understand and respond to your feedback, we may ask for:
Confidentiality
You can choose how much information to provide. The more detail you can give, the easier it may be for us to understand and act on your feedback.
We will handle your feedback carefully and in line with our privacy and confidentiality policies. We will not publish your words, name or story without your permission. If your feedback includes information about serious risk, safeguarding or harm, we may need to act to help keep someone safe. Where possible, we will explain this.
What happens next?
We review all feedback carefully and, where needed, may contact you for more information or to discuss next steps. Your feedback helps us understand what’s working well, identify concerns and improve our services.
Questions about giving feedback
You may be able to give anonymous feedback.
If you make an anonymous complaint, it may limit what we can investigate or how we can respond.
We will not publish your words, name or story without your permission.
If we would like to use your feedback on the website, in funding reports or in impact materials, we will ask first.
Yes. You can raise a concern or complaint if you are waiting for support and something has felt unclear, difficult, delayed or not handled well.
Raising a concern or complaint will not be used against you.
We will handle complaints fairly and respectfully.
A complaint needs to come from you, but someone else can help you make it.
We may need to check what information can be shared and whether you have agreed to this.
Please tell us what happened.
Depending on the issue, we may need to follow a specific process.
You may also find it useful to read our privacy, confidentiality and safeguarding information.
This page is not for emergencies.
If you are in immediate danger, call 999. If you need urgent medical help, call 111, go to A&E or call 999 in an emergency.
If you need support from Greater Manchester Rape Crisis, please use our helpline or contact routes.
Fill in the form below to share your feedback with us. Thank you.